Deleting your RezforYou account
You can delete your RezforYou (Metiner Teknoloji) account and its data at any time. This page explains how, and exactly what is deleted and what is kept.
How to delete
From the mobile app (customer account)
- Sign in to your account in the RezforYou app.
- Go to Settings › Preferences.
- Tap "Delete my account" and confirm.
Business (pro) account
- In the business panel, go to Settings.
- Use "Delete account" and confirm via the link sent to your e-mail.
By e-mail
If you cannot access the app, send your request from the e-mail address registered on your account to: info@rezforyou.com
What is deleted, and what is kept
Deleted
- Your profile details, including name, e-mail, phone, address, gender and date of birth.
- Every file you uploaded, including profile and chat photos.
- Your favourites, notification preferences and device push registrations.
- Your sign-in codes and sessions; you are signed out on every device.
- Your chat-rules acceptance and your role/permission records.
Kept — and why
The following records are NOT deleted. Your name is removed and replaced with "Deleted user", so the record no longer identifies you:
- Booking records — these are the business's own commercial and accounting records, retained under tax law.
- The content of messages you sent — the conversation belongs to the other party too, and their record cannot be erased.
- Reviews and ratings you wrote — they form part of the business's overall score; the author name is removed.
- Your consent records, and any block or report records concerning you — these evidence that past processing was lawful and protect other users.
These records are held in de-identified form for the retention periods set by applicable law (10 years for commercial and tax records), and deleted afterwards.
How long it takes
Deletion started from inside the app takes effect immediately. Requests sent by e-mail are completed within 30 days at the latest. Questions: info@rezforyou.com